How do I order Shipping supplies?
You can order Packaging Supplies online or by calling the Customer Service. Musca Shipping Company will ship your supplies for delivery anywhere typically maximum 1-2 business days within the USA and Canada. It varies for other Countries.
Where can I get information on how to ship a package?
Find out everything that you need to know before you ship any package in our comprehensive online Shipping Guide.
How do I get my package to Musca Shipping Center?
You can choose from these options:
Drop your package off at a Musca Shipping Drop-off Location
Arrange for a courier pickup online
Arrange for a courier pickup by calling the Customer Service
Use a regular pickup scheduled with the Customer Service
When do package Dimension determine my rates?
Shipments in Musca shipping -provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is a calculation of a shipment’s weight based on the dimensional weight instead of its actual weight. To obtain a detailed rate quote, you will need to provide shipment dimensions along with the actual weight of your shipment.
How do I calculate dimension weight?
For all Musca Express shipments to any other country, dimensional weight is calculated by the following formula: Length x Width x Height (all in cm or all in inches)/ 5.000, communicated from time to time by Musca Shipping Company.
Musca Shipping company reserves the right to assess transportation charges based on dimensional weight for all shipments.
Are there any charges for rerouting my package?
Yes, additional restrictions and fees may apply. There is no extra charge to hold packages for pickup instead of delivery, however the person authorized to pick up the package will require photo I.D. Musca Shipping company Money-Back Guarantee does not apply to shipments that are rerouted.
Musca Shipping company reserves the right to determine the mode of transportation (including air, ground, or other carriers) to get your shipment to its new destination as quickly as possible. Musca Shipping company will attempt to honor the new delivery request, but verification and handling procedures may result in delays.
Is using a relocation specialist cheaper?
No. A Relocation Agent will charge you a reasonable professional handling fee. We do so much more than just the booking. We are available to answer all your questions and assist you through every step. Furthermore, you must go through a registered freight forwarder (i.e. Musca Express) in order to get the Export/Import Customs clearance done.